Whether you’re thinking about web design or custom software, one of the biggest misconceptions about design is that UX is only a customer-facing battle. A customer being able to use an application with ease may be the ultimate piece of the puzzle, but what all too often gets left behind is the UX of employees. At the experts of IT consulting Pittsburgh, Savvior knows that creating custom software solutions for companies in various industries is an uphill battle, which is why we’re here to break down why ensuring employee UX in a redesign is so important and how you can take the necessary steps to make sure your employee-facing application is as user-friendly as possible.
Why is Employee UX Important?
The Experts of IT Consulting Pittsburgh Urge You to Put Employees First
As custom software solutions become more applicable to daily processes, the functions and capabilities become more and more complex. While taking into account the needs of the customer when creating a website or outward-facing software, it’s easy to forget about the people who are often the most-frequent users of your application: your employees!
It’s important to ensure that your software UX is designed with employees in mind for a variety of reasons. For starters, your employees will likely use this software to work on matters of customer service. From checking shipping dates, changing payment information, to adjusting orders when necessary, your employees should have a simple way to access and process this information. This not only ensures that your employees can do their jobs with ease but helps maintain quality customer service for your customers. Great customer service, more times than not, means your customers will keep coming back.
Additionally, good employee UX design means that your employees will have an easier time troubleshooting and resolving issues as they arise. When dealing with complex and seemingly ‘picky’ software, your employees can have a hard time discerning between a problem with the software and its typical glitchy interface. By creating a positive user experience for employees from the start, you can ensure that your employees can notify you of issues that arise before they spiral into something serious.
Most importantly, designing software with employee UX in mind helps boost job satisfaction and employee retention. As a business owner, you know that your employees are more pleasant and productive when they aren’t dealing with fussy software. Having the tools necessary to do their jobs correctly is one of the primary causes of employee satisfaction. These satisfied employees are more likely to be retained, saving your business money in hiring, onboarding, and training.
How IT Consulting in Pittsburgh Helps You Lay an Employee-Friendly Digital Transformation Framework
Ensure Employee UX with these 4 Steps in Framework Design
The experts of IT consulting Pittsburgh at Savvior believe its an extremely important investment in your time to ensure employee UX in a digital transformation. Luckily, laying out a digital transformation framework allows you to complete all the necessary planning thoroughly so you can ensure everything is in place before getting started. Looking to loop your employees into the framework design process to ensure their needs are met? Follow these four steps:
Identify Business Process Issues
As with all digital transformations, it’s important to outline the existing issues in your business process. These issues can range from delayed communications, inefficient processes, and errors that occur along the way. Digital transformations help use the power of software and automation to mitigate these issues and advance the productivity of your workflows, so it’s important to keep an open mind in analyzing existing processes for potential areas of improvement.
Create an Employee Focus Group
The best way to ensure employee UX in your software design is to remove the guesswork from the process. Instead of assuming where issues exist for your employees, ask them yourself! We recommend taking the time to form employee focus groups with each major department of your company, asking them a series of questions that paves the way for you to create an employee-friendly interface. Ask them where issues arise, which processes take the longest, and where they believe their job could be streamlined with automation or improved software.
These focus groups are often best to be run by someone at the middle of the transformation process. The experts of IT Consulting in Pittsburgh recommend assigning a leader or two in each department the task of gaining a greater understanding of what the digital transformation can accomplish. This is best done in a focus group of its own. Next, the designated employees will work with their teams to identify where change is needed, and a final focus group is formed to work through the ideas and suggestions together.
Craft a Digital Transformation Framework
Using the information you’ve gathered, your team and Savvior - the leaders in IT consulting Pittsburgh - will put together a digital transformation framework. Depending on the size of your company and the processes the software will carry out, this framework could be extremely in-depth. Once the framework is completed, Savvior with review with you to ensure everything is ready to launch and will start implementing your framework.
Implement, Test, and Tweak Software
Once implementation is complete, it’s time for your team to put the new software to the test. After some training, your team will begin to reevaluate their processes. ANy holes in the process will be tweaked until your software is just right, making for the ultimate employee UX in each and every process.
Think it’s time to consider your employees in a digital transformation. Get in touch with Savvior today to get started with the digital transformation that will change the way business is done.