Atlassian Solutions

The out-of-the box Jira workflows didn’t have all the steps necessary to match the firms’s bespoke project management methodology
Project teams quickly got out of sync, due to the missing steps and fields which would mirror the firms project management process
Confusion occurred over deployment of new features and the status of project
The Project Manager created an Excel Spreadsheet linking Jira issues to additional information needed, including where the software was deployed, and if the client had accepted the changes, and where the software was deployed to, and which releases it was a part of.
The spreadsheet had the unintended consequence of replacing Jira because it had the updated information the developers and business people needed.
Since many people have to contribute to the project information, including employees from the client side, it quickly became a version control nightmare.
The firm also stood up a help desk solution where clients could submit support issues and project-related tickets, creating another task management system the firm had to maintain, with the same issues Jira had with regards to process—multiple, inefficient, siloed task management systems

Met with the team, determined their precise, bespoke workflows
Customized their Jira environment to meet the exact requirements
Deployed a Savvior's API based Jira portal solution, a customized portal which matched unique, custom workflows for any company’s software project by exposing custom workflows out to customers, allowing full service help desk features, including submission of tickets via email.
Removed the help desk software, standardizing and integrating project and support workflows
Migrated relevant project information into Jira
Deployed and integrated additional Atlassian products to help overall performance which included Confluence for project knowledge repository, HipChat for Jira-integrated project communication, Bitbucket for GIT-powered version control, integrated to Jira, Tempo for time tracking on Jira issues

Eliminated Excel spreadsheet process and version control issues
Eliminated redundant help desk solution
Increased user adoption, and Jira ROI
Reduced Jira licenses by deploying an API based portal for access to business team members and clients
High priority bugs can rushed to live sites, while lower-priority fixes can be scheduled as multi-step processes in future version releases.
Increased client satisfaction into Jira project workflows in a user-friendly format—especially helpful for those without Jira experience
Ticket submission via email or SavviEye portal
Accounting can run reports for billable projects

Challenge