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Among its features: |
| FRONT-END USER INTERFACE |
| 1 |
Viewing an article: The user will see the following features when viewing an article
a. A list of similar articles (based upon keywords)
b. Search box
c. "Print this page"
d. Most popular articles
e. "My Last 10 searches"
f. Links to any downloadable documents
g. "Email this to a friend" link
h. Category tree with the current category highlighted (this will show the user exactly where he/she is)
i. Comments: This is an box the user could fill out to send comments to the author
j. Message board: Users can post messages on a topic in a threaded message board
k. Article details (such as modification dates and keywords)
l. Articles can have all, none, or some of these options (defined by the template which you are using) |
| 2 |
Search: Advanced search
a. Will allow the user to select which categories he/she would like the search to include.
b. The search can be either "full text" or title only
c. User can define how many results they would like to see
d. User can define a "maximum age" of search results
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| BACK-END DEVELOPMENT |
| 1 |
User Administration
a. Add and remove users
b. Assign security levels and security roles to users |
| 2 |
Categories
a. Add, modify, and delete categories
b. Infinite nested sub-categories (Example: Microsoft > office > word > Tools) |
| 3 |
Add in new knowledgebase articles or view, edit, and approve articles submitted from your users |
| 4 |
Design articles in an editor similar to Microsoft WordŽ (not available for Mac Users or browsers other than IE 4+) |
| 5 |
Receive multiple responses and choose which one you would like to go live |
| 6 |
Articles have a (Check-in, Check-out) feature, which will make sure that 2 people don't edit the same record at the same time. This will allow large groups of users to manage a fairly large database without any duplication of work. |
| 7 |
Enter keywords with each article to inter-relate articles |
| 8 |
Reports
a. View time interval reports which will log hits and view on articles and/or categories |
| 9 |
Upload documents and attach them to articles. |
| 10 |
HTML Templates
a. Upload HTML templates (or used predefined templates) to have complete control over site layout and placement of dynamic content.
b. You will be provided with a list of simple tags which you can place into your HTML which will determine the placement of dynamic content |
| SECURITY ISSUES |
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We will assist you in setting up SSL (Secure Socket Layer), which is our minimum recommended security for administering the backend database. If you require additional security we could set the software up so that it runs only through your intranet. If you chose this route you could access it through a computer on your LAN or a virtual private network (which we can set up for you).
Passwords are stored using a strong encryption method (Mcrypt) http://www.php.net/manual/en/ref.mcrypt.php. Additionally, Savvior will consult you on how to set up your database to optimize security if this is something that concerns you. This would depend on which DBMS you have decided to go with. Savvior Technology Solutions is capable of deploying any type of networking solutions, just ask!
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