Products

Knowledge Management

Savvior Knowledge Management Solutions

Get All the Right Answers, Right on Your Desktop

With SavviKMS knowledge management system, you can share and serve up the information that builds customer loyalty. SavviKMS equips you to offer a self-service help desk on your website. You can also deploy SavviKMS on your internal server or intranet and to strengthen the expertise of your live customer support desk and improve your response time metrics.

Unlike many off-the-shelf or licensed solutions, SavviKMS is fully customized to integrate with your website or internal data management systems.

Engage Your Customers

Let your customers help themselves to knowledge with a searchable index, email-a-friend forms, downloadable documents, and more
Help customers share knowledge and provide feedback with user comments and message boards
Encourage additional learning with full indexing and display of related articles
Integrate SavviCMS for your website content management and SavviDMS to supply supporting documents, like user manuals, warranty information, and more

Connect Your Team

Web-based system, so you can access SavviKMS from your preferred web browser
Build capacity and support your training of live help desk staff for improved service response times
Our WYSIWYG interface makes adding articles, attaching documents, and organizing your content so it’s easy to manage and grow

Streamline Your Processes

Easily build and modify categories as your knowledge base grows
Automated generation of HTML pages based on your customized design templates

Leverage Your Data

Generate usage reports to inform new product development projects
Include links to downloadable documents
Eliminate repeat data entry into multiple prospect or customer data lists; we can integrate your SavviBlast mailing list with your legacy data systems